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Post by Slinger on Oct 13, 2024 15:58:45 GMT
For a long time I'd found Amazon to be quite reliable, but lately they seem to have decided that they are the new Hermes. At least the driver didn't turn off his tracking today, which was how I found out that my parcel had not only arrived, but had been " Parcel was handed to resident". Yeah, right. As I was still sitting at my desk watching the " You are next" icon on their map switch to " delivered" that was most definitely not the case. It was, in fact, sitting outside my building, in the rain. He didn't bother using the entryphone, just dropped my new USB drive and buggered off. Had I not (out of habit) checked my " Your Orders" page I wouldn't even have known it was due for delivery today, instead of Wednesday, and if I hadn't been tracking my parcel I wouldn't have known it was sitting outside being drizzled on. And this is before their Christmas temp support staff are in play.  |
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Post by MikeMusic on Oct 13, 2024 16:02:25 GMT
Close enough mate  Sunday too |
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Post by MartinT on Oct 13, 2024 16:17:04 GMT
Amazon often use third party couriers. It could have been delivered by 'Herpes'.
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Post by Slinger on Oct 13, 2024 16:23:33 GMT
Amazon often use third party couriers. It could have been delivered by 'Herpes'. They usually mark those on the tracking page, and this one definitely said " Delivery by Amazon" with an Amazon Tracking ID, plus it went through the Amazon chain and was dispatched from the usual Amazon depot. |
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Post by MartinT on Oct 16, 2024 13:51:53 GMT
ParcelFarce again. Received a message that my parcel had been delivered. No parcel. Checked the tracking and there is the euphemistically named "Proof of delivery" showing my parcel outside someone else's door. Again. Grrr.
So now Sharon is supposed to be calling the driver to go get it and deliver it to me. That's already one step better than Evri who even refused to do that on another occasion.
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Post by Slinger on Oct 16, 2024 14:00:35 GMT
ParcelFarce again. Received a message that my parcel had been delivered. No parcel. Checked the tracking and there is the euphemistically named "Proof of delivery" showing my parcel outside someone else's door. Again. Grrr. So now Sharon is supposed to be calling the driver to go get it and deliver it to me. That's already one step better than Evri who even refused to do that on another occasion. Perhaps Parcelfarce delivery staff have a little more latitude than Evri drivers. If Evri had to go back to collect something it would wreck the driver's whole schedule, which, let's face it, is a lot more important than your delivery. Having said that, I'll take a wild swing and guess that rather than get the driver to turn around, Parcelfarce will make their driver pick it up on his way back to the depot, and you won't be seeing it anytime today. Still, he'll probably turn up on YOUR doorstep asking where the parcel is that he has to redeliver.  |
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Post by MartinT on Oct 17, 2024 12:45:37 GMT
Thanks to a kind neighbour, I now have my parcel.
No thanks to ParcelFarce whom I rang again this morning. Extended querying revealed they had done nothing. "The driver has collected your parcel and will redeliver it later", which, when further questioned, became "the driver has been requested to collect the parcel...". In other words, nothing had been done.
Very nearly as useless as Evri.
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Post by julesd68 on Oct 17, 2024 15:37:05 GMT
Aaaahhh isn't this lovely - I've just had a personal message from Parcelforce Dear Julian,
We know life can feel like a never-ending to-do list sometimes, and sending parcels might not always be at the top. But don't worry, we'll get those parcels where they need to be.
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Post by MikeMusic on Oct 30, 2024 20:37:06 GMT
Wondered if my shaver needed a new cutter foil as seemed a bit off
Looked up Amazon, which goes back to the year dot
Ah. Nearly 2 years old, that explains it
Checked Amazon
Free delivery with madam's Prime which I have official access to
Today
I don't need it today
But today it (just) arrived
Free delivery, same day - madness
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Post by julesd68 on Nov 5, 2024 10:24:16 GMT
Evri again. Complete toerags.
They were due to deliver last Friday but I was away so I get a message saying they will deliver on Monday within a 2 hr window in the evening. Nothing happens. Then I get this message -
"Don't worry, we will send you a message on Thursday 7 November 2024 regarding your delivery."
Lol!! That's service for you.   |
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Post by Slinger on Nov 5, 2024 15:13:08 GMT
Evri again. Complete toerags.
They were due to deliver last Friday but I was away so I get a message saying they will deliver on Monday within a 2 hr window in the evening. Nothing happens. Then I get this message -
"Don't worry, we will send you a message on Thursday 7 November 2024 regarding your delivery."
Lol!! That's service for you. Thu 01/11/24 - From Evri Hi Jules, and fuck you very much for your patience. As promised, here is your update. Whoops, we've lost another one. Never mind. Love, eVri. |
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Post by MartinT on Nov 5, 2024 18:38:57 GMT
Dear Jules
We have a helpline number where we'll mess you around and waste your time. We'll give you crocodile tears and sympathise with the loss of your parcel. We'll then make a number of promises of things we'll undertake to do to find your parcel behind the scenes. You will get the impression we are on action stations for you. In reality, we'll immediately lose your reference number and will proceed to do f*ck all about sorting out the issue.
Yours
Herpes Evri
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Post by julesd68 on Nov 5, 2024 18:51:56 GMT
Lol thanks chaps!  I got another random email from Evri telling me my parcel would now be delivered between 19.00 - 21.00 tonight. So what happens - the courier turned up around 3pm today and luckily I was in. I honestly don't know how they keep going with this completely clueless approach. |
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Post by MikeMusic on Nov 5, 2024 18:54:02 GMT
Dare I say - they do well around here
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Post by Slinger on Nov 9, 2024 20:51:05 GMT
When I ordered my latest guitar I ordered a couple of sets of strings for it too. They're being sent via eVri. eVri describe my parcel as a "2 Day Delivery".
01:45 - Tue Nov 05
We're expecting your parcel to arrive with us soon and we'll update your tracking once we've received it
03:45 - Tue Nov 05
Parcel accepted by Evri gateway
06:45 - Tue Nov 05
We've collected your parcel
.
.
.
.
.
.
That's it. It's now Saturday evening.
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Post by MartinT on Nov 9, 2024 23:30:53 GMT
Good luck. You'll need it.
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Post by Slinger on Nov 10, 2024 15:27:53 GMT
When I ordered my latest guitar I ordered a couple of sets of strings for it too. They're being sent via eVri. eVri describe my parcel as a " 2 Day Delivery". 01:45 - Tue Nov 05
We're expecting your parcel to arrive with us soon and we'll update your tracking once we've received it 03:45 - Tue Nov 05
Parcel accepted by Evri gateway 06:45 - Tue Nov 05
We've collected your parcel . . . . . . That's it. It's now Saturday evening. Why is it always me? Today, Sunday, the tracking now indicates Also today I received an eMail from EVRi, to confirm that they've " just" received my parcel ...from EVRi.  |
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Post by MikeMusic on Nov 10, 2024 15:41:57 GMT
Good or at least lots of "comms" as they say  |
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Post by MartinT on Nov 10, 2024 21:59:47 GMT
It's always you, except when it's one of us.
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Post by Slinger on Nov 11, 2024 14:33:08 GMT
It's always you, except when it's one of us. Seriously though, an email from EVRi to tell me that EVRi has received my parcel from EVRi? |
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