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Post by HD Music & Test on Aug 25, 2023 9:31:55 GMT
This is simply how good your LOCAL delivery ex Hepres depot staff really are. Personally I would never use Evri/Yodal/Parcel Farce you can also add DPD to that as well in a month of Sundays. However this beyond your control if the company you have purchased from has there own delivery set up. This is purely about the numbers game with Amazon/Fea bay etc how many parcels are we sending per day, which company is offering the cheapest rate and can handle the sheer volume imho. I know a couple of audio traders who ship 100+ parcels a day and they are always bitching about the service they recieve. Couple of years I had a new piece of test equipment (now there a surprise lol) stuck in Standford Le Hopes customs holding pen, the storys way to long to recant. However after 14 weeks and having PAID the customs charges and 10's of hours on the phone. I used a few connections, found out the CEO's personal address/phone and email. He recieved over 750K mails in less that 10 minutes/ called him directly emailed him and suggested that if this situtation wasn't reseloved I would release his details onto the public domain forth with. Quite shockingly just over 3 hours later a 24hr courier service delivered the equipment to the door (not a company vehicle) They hide behind AI/faceless apologists in the far east, numbers that go nowhere and or chat bots OR a real UK person that has the ability to action BUGGER ALL Frustration incarnet Thankfully these days we have a shipping agent to do all that crap for us, although if I am waiting for a call centre I start with, this is called is being recorded for legal proceedings and everything contained within this conversation will be used in court action. My hourly rate is £500 shall we begin? The purpose of the post was actually to say not all couriers are bad and that some can go out of the way for you. Recently I managed to secure a rather spiffing new box of neasurement tricks that has been on my radar for a couple of years, though inital new purchase cost well lets say Mike music would have severe papatations and loss of breathe if he viewed the price ticket  Remember Mike goes into convulsions at the merest hint of wallet opening. You get the picture!
Well one became available for 'sensible cost' so after a spot of 'How much? you have got to be joking' to well I can live with that. (Please chaps don't ever feel audio is taking the piss on equipment pricing beacuse T&E is another stratosphere plus if the salesman is feeling human on that day!
Anyway the unit is a mainframe design so the idea is you choose one of 34 different measurement modules to fit in this, what you don't cleverly tell you is that modules can tot up to almost twice the cost of the inital test piece 
Trust me on this thats like saying well sir we have assmbled this great system for you, its all there speakers/amp/streamer/cables now all you need is a new solar panel array or genarator to run it.
So a spot of sleuthing and some net time and I found the exact big assed precision psu unit 30Vdc 20 amps and a brand new 300DC load, so why all the long winded story?
Well the main unit came from Tel Aviv, the psu for Texas and the DC load from Hawaii and guess what it all arived within the week total shipping cost and bear in mind the unit is 25Kg plus the modules another 10Kg each. $337 USD thats about £265 all in.
No glitches, smooth transit now they were sent by different shippers PSU cames via UPS / DC load via DHL and the mainframe unit via Fed-ex so the moral of the tale it can work and does MOST of the time but you may need to pay a wee bit more umho
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Post by MartinT on Aug 25, 2023 10:27:18 GMT
As you said, Tony, it's rare that we have any say in which courier is used when we place an order. This time it was Amazon and they seem to use a mix, so there is no way to know until you get a tracking number.
I wouldn't have been so fierce with Evri if this was the first time, but they, and Hermes before, have been the absolute worst company to deal with since City Link, and they set the bar for shitty service. You're right, they hide behind their laughable chatbot, publish no phone numbers and are essentially uncontactable. How do these companies survive? I can write off the loss of £50 but I'm not going to let this one go easily.
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Post by HD Music & Test on Aug 25, 2023 10:57:38 GMT
As you said, Tony, it's rare that we have any say in which courier is used when we place an order. This time it was Amazon and they seem to use a mix, so there is no way to know until you get a tracking number. I wouldn't have been so fierce with Evri if this was the first time, but they, and Hermes before, have been the absolute worst company to deal with since City Link, and they set the bar for shitty service. You're right, they hide behind their laughable chatbot, publish no phone numbers and are essentially uncontactable. How do these companies survive? I can write off the loss of £50 but I'm not going to let this one go easily. For me it's the prinicple here Martin, the fact its £50 should not come into the equation.
I know for a fact they have an inbuilt 'loss adjustor' algorithm that works out 'acceptable losses' due to threft/damage/leaving it the parcel where it can taken or out in all weathers seriously this is factored in when the offer a price I kid you not
If I wish for insurance on each shipment we send out it costs us 1% of total value up to £100K, to be fair I would be personally delivering and installing anything over £5K but you get the jist.
Interesting the dc load arrived 10 minutes ago and customs have opened and checked the ship, maybe they feel that chaps having way to many shipments go through and one from Hawaii hey he up to some dody stuff lol.
We are in total agreement here 100% 
Although I will say our Evri driver Kyle is a real credit and goes out of his way to help you. He is an exception NOT the rule for Evri imho
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Post by MartinT on Aug 25, 2023 12:38:42 GMT
Guess who is the local courier for my 2nd tungsten cube?
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Post by Slinger on Aug 25, 2023 12:54:14 GMT
Guess who is the local courier for my 2nd tungsten cube? Allow me to extend my deepest sympathy. Royal Mail have just missed a 4 hour delivery window here. |
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Post by julesd68 on Aug 25, 2023 15:25:32 GMT
I'm very lucky that my Royal Mail parcels guy is 101% reliable and a very nice chap to boot. He works like a Trojan. The other day he even apologized for delivering an hour or two later than he usually does round my way. What a gent.
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Post by julesd68 on Aug 25, 2023 16:46:46 GMT
If only the same could be said for the specimen from Amazon today!
I notice that some companies are using Amazon as a delivery service. I'd bought my son a nice shirt which this guy didn't bother bringing to my door and didn't even bother putting it safely out of the way in the communal area - he just slung it on the floor like trash. Nice.
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Post by Slinger on Aug 25, 2023 16:47:40 GMT
4 hours past the window now, and still no sign of the parcel. Like Jules, my postman is usually excellent, and normally delivers to me at around 10:30-ish so I guessed something was amiss long before the delivery window expired.
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Post by Slinger on Aug 25, 2023 17:06:44 GMT
My parcel finally arrived. I didn't recognise the postman. I've just delivered the two letters he handed to me with my package, which were for a neighbour.  |
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Post by MartinT on Aug 25, 2023 17:12:20 GMT
Good grief, mine arrived - intact and on time.
Still not in the safe place, though.
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Post by MartinT on Aug 29, 2023 8:59:50 GMT
So back to my previous issue with Evri, I have found Amazon to be every bit as helpful as Evri are not.
Evri further confirmed that the parcel is lost and I should contact the sender (whose fault it is not). That's it, no more help offered, case closed. No human was ever made available to discuss this with.
The Amazon assistant told me how I should proceed, asking me to send Evri's message of liability to the sender and following up with their own message so that the sender can file a claim against Evri and initiate a refund to me. They have said that I should receive my refund by Friday and have confirmed by e-mail that they have setup monitoring to ensure it all goes through smoothly. They concluded with a comprehensive message to me detailing what is being done.
This is the difference between a company that treats customer service like a joke (Evri) and one that deserves their high customer service reputation (Amazon).
I've left a review of Evri on Trustpilot. Any other suggestions?
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Post by petea on Aug 29, 2023 10:46:37 GMT
EVRi managed to deliver a parcel to me today, pretty much on time. One delayed message and then one attempted (to a work address on Sunday), but then they left it until today before attempting again. Left in the foyer with photo.
I now have 3 accordions (Okay 2 accordions and a concertina). Bastards!
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Post by MartinT on Aug 29, 2023 11:02:36 GMT
I now have 3 accordions (Okay 2 accordions and a concertina). Bastards! Be grateful they weren't banjos. |
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Post by Slinger on Aug 29, 2023 12:30:13 GMT
So back to my previous issue with Evri, I have found Amazon to be every bit as helpful as Evri are not. Evri further confirmed that the parcel is lost and I should contact the sender (whose fault it is not). That's it, no more help offered, case closed. No human was ever made available to discuss this with. The Amazon assistant told me how I should proceed, asking me to send Evri's message of liability to the sender and following up with their own message so that the sender can file a claim against Evri and initiate a refund to me. They have said that I should receive my refund by Friday and have confirmed by e-mail that they have setup monitoring to ensure it all goes through smoothly. They concluded with a comprehensive message to me detailing what is being done. This is the difference between a company that treats customer service like a joke (Evri) and one that deserves their high customer service reputation (Amazon). I've left a review of Evri on Trustpilot. Any other suggestions? I must admit, I've used Amazon's "assistant" a couple of times, and found it to be decent, and I've had a positive outcome each time. Evri's stock answer is " talk the sender, we won't help you," which is, to me, a shite business model. Evri do a huge volume of business, partly due to their cut-price (cut-throat?) rates, and the only conclusion I can reach is that they want to piss off so many private/personal customers that they can concentrate on their b-to-b services and shed the private side of their business. Dealing with " individuals" appears to be the last thing they actually want to do, despite being happy to take our money until the bubble finally bursts. They seem to be gaining traction with companies like Amazon, but of course, what they seem to be forgetting is that while they might be a big courier, Amazon is a super-massive business, and too many complaints will see Amazon's " good name" being tarnished, because users will not be slow to point the finger, especially as so many of us have already been f*cked over by Evri. Amazon will not stand for that, no matter how low Evri pitch their bids. Just thinking out loud. ...and hoping.  |
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Post by Tim on Aug 29, 2023 13:10:56 GMT
I guess don't buy anything from Amazon might be a solution  But that's not going to fly for most people . . .
I ordered a graphics card from Box on the 24th and sighed heavily when I saw the delivery agents were Evri. I was expecting 3-4 days as that's what Box said and I ordered it 10:27 Thursday morning. Friday morning (25th) got an email from Evri at 05:13 saying "There's a delay with the delivery of your Box parcel" I wasn't expecting it anyway, so no problem, if a little confusing.
Then a short while later "We've got your Box parcel and we're delivering it today between 08:30 - 10:30" . . . . really? It was delivered at 09:20 - so less than 24 hours after I ordered it.
I've never had problems with any carriers around here, the DPD drivers are absolutely brilliant. In the 6 years I've been here the only issue I've had was an order from Beyerdynamic in Germany, as they sent the parcel to the wrong address - trying to sort that out was a right mare!
I guess a lot must depend on where you live and how close your distribution centres are. I do get a lot of packages sent to my local newsagent, as it's only a 4 minute walk away and they handle most carriers - so I'm lucky I suppose.
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Post by MikeMusic on Aug 29, 2023 16:08:38 GMT
I couldn't find a way to complain to Amazon that their particular delivery person left a parcel by the front gate, in full view of passers by
We have had a few failures from Amazon. Percentage wise very good with the amount madam orders.
Classics were
Lobbed over the gate we don't use on the other side of the garden, past the open gate everyone uses and then it rained. Had to be lobbed as the gate is very difficult to open. Cardboard very soggy
Left on top of the rubbish bin on bin collection day. We got to it before the bin men fortunately
Outside the front gate, on the ground, more or less on the road
Same day one was left inside the gate on the left.
Almost opposite another left on the right
There were probably others
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Post by Slinger on Aug 29, 2023 16:56:45 GMT
I now have 3 accordions (Okay 2 accordions and a concertina). Bastards! Be grateful they weren't banjos.  |
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Post by julesd68 on Sept 2, 2023 17:41:05 GMT
We all knew Evri & Amazon would be a disaster.
Apparently this evening Evri "Delivered to safe place". Is the step in front of a block of flats safe???
No attempt to ring the bell, I just get an email to say it was delivered. WTF?
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Post by MartinT on Sept 2, 2023 18:02:13 GMT
I swear they're getting worse.
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Post by MikeMusic on Sept 3, 2023 10:37:36 GMT
I know we're in the hands of our individual drivers
We do well here
<fingers crossed>
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Remember Mike goes into convulsions at the merest hint of wallet opening. You get the picture!
