|
|
Post by zippy on Feb 20, 2015 15:34:21 GMT
I have had solid metal items (e.g. radiator valves) break suddenly without any apparent force or stress, the reason - faulty castings left an internal crack completely invisible from outside and one day they just go..
|
|
|
|
Post by danielquinn on Feb 20, 2015 16:28:41 GMT
LOSS / DAMAGE CLAIMS
PLEASE NOTIFY US AS SOON AS POSSIBLE OF ANY CLAIM RELATING TO LOSS OR DAMAGE OF A CONSIGNMENT AND WITHIN 28 DAYS OF THE DAMAGE OR LOSS. This is because the Carriers only maintain their records for a limited amount of time (normally up to a maximum of 12 weeks) we will then contact the relevant Carrier on your behalf to enable them to conduct an investigation. After the 28 day period the carrier can be approached to investigate but we can only proceed if the carrier's systems allow.
14.1 All enquiries relating to loss or damage to Consignments should be directed through Interparcel. Please do not contact the Carrier directly about your order. If the Carrier is contacted directly, this may cause delays in the resolution of any issues you may have.
14.2 Please be aware that you should sign for goods as "damaged" if this is the case (and if you are not the Recipient of the goods, you should ask the Recipient to do the same). If goods are signed for as being in good condition, it will be difficult for you to show that the goods were damaged in transit. If you are unable to check when the driver is there, please arrange for goods to be signed for as "unchecked".
14.3 To process a claim, you will need to have proof that the Carrier has taken the Consignment from you. The best form of such proof is the receipt which the Carrier should provide you with when the Consignment is collected or obtaining a signature on a copy of the shipping label you have. In addition, in the event of a claim a copy invoice will be needed to prove the value of the Consignment.
14.4 The damaged item together with all packaging should be kept until the claim is concluded as more photographs or inspection of the item may be necessary.
14.5 If a claim is made that a Consignment has been damaged, all packaging should be kept for inspection by the Carrier. The item must also be available for inspection in the state it was delivered, at the address it was delivered to. Further journeys could cause further damage, making it difficult to assess the original damage. We may also ask for photographs of the internal and external packaging as well as the damaged item to process the claim.
14.6 If it is shown that an item has been damaged in transit, we will (at our discretion) generally pay for damage to be repaired rather than a replacement – depending on the level of damage to the item and subject to the general provisions in Section 14 below. Accordingly, if you make a claim relating to a damaged item we may also ask for an estimate of repair costs for that item supplied by an specialist who will carry out the repair. If the item cannot be repaired then we would need this in writing from the specialist for a claim relating to the replacement of the item to be considered.
14.7 In the event that a claim is approved and repair/replacement costs are paid, we will also pay the costs of the reasonable evaluation report and the postage costs associated with that repair/replacement (subject to the postage being limited to the type of Carrier service where the item was damaged) - to the maximum amount specified in section 14.3. The Interparcel claims team will arrange for your item to be carried for repair through the Interparcel Services when requested.
14.8 A claim relating to a lost item can only be processed once the Carrier has concluded its searches for the item.
14.9 Any amounts payable in relation to a lost or damaged item will only be paid to the party placing the order as further described in 16.4. Please ensure the exact name or company name is entered at the time of booking as a Surcharge will be charged to re issue a settlement cheque. See section 6 for further details regarding surcharges.
14.10 Interparcel will deal with the person who placed the order only.
14.11 If you wish to contest any claim decision, please write in to the Customer Service Director within this period (as described in the following section) after having discussed the decision with the Claim Manager - see section 13.1.
-----
The above are inter parcel terms and conditions . Damage to the box is not a requirement per se . " if is shown to be damaged in transit" - Seems to me declining will require a reason and box not damged is not good enough .IMO .
|
|
|
|
Post by tony on Feb 20, 2015 16:56:03 GMT
Gary,
I have my suspicions this is a genuine metallurgic failure...the movement of the knob in the packaging could well be consequential of movement in transit(is the dial heavy?). Your description of colouration is consistent with the shaft having a long term crack that has oxidised no doubt helped along the way with galvonic reaction between the conflicting materials.
If the seller is willing to assist regards repair-even meeting you half way then I would be inclined to employ the services of Mr Tait to get the show on the road.
Sonically If its doing the business (if it aint broke don't fix it - an americanism close to my heart) I would be inclined to get my head round what it does before shipping it to our European friends for a refresh..
Just my tuppence worth!!!
|
|
|
|
Post by gazjam on Feb 20, 2015 17:05:16 GMT
Dan, a question?
If the guy is claiming Interparcel for damages (despite the box being 100% intact)
AND
has my money for the amp...
Isn't that a bit of a scam?
I dont want to be party to any of that, so will send him a photo of the box exterior once money is in my account.
But it DOES sound dodgy to me what hes doing?
|
|
|
|
Post by gazjam on Feb 20, 2015 17:12:55 GMT
Gary, I have my suspicions this is a genuine metallurgic failure...the movement of the knob in the packaging could well be consequential of movement in transit(is the dial heavy?). Your description of colouration is consistent with the shaft having a long term crack that has oxidised no doubt helped along the way with galvonic reaction between the conflicting materials. If the seller is willing to assist regards repair-even meeting you half way then I would be inclined to employ the services of Mr Tait to get the show on the road. Sonically If its doing the business (if it aint broke don't fix it - an americanism close to my heart) I would be inclined to get my head round what it does before shipping it to our European friends for a refresh.. Just my tuppence worth!!! Hey Tony, the guy has agreed to meet both repair cost and shipping cost to Denmark. Under £60 so not worth ruining his 100% feedback I guess. So job done I guess, once money is in my Paypal. Its physically impossible for the knob (its 40mm dia and massively heavy) to have worked its way from the front of the case to the back without having been placed there. No space to do so, physically way too big and if somehow if by some kinda magic it had, the case would be scratched to buggery - and its not. *There's only an inch space between top panel and box lid... *The polystyrene packaging leaves no gap at the sides for anything to slip past. Evidence suggests the shipping was fine. He's trying to get me to take photos showing a "damaged box" even though its not. I'll send him a photo of the box (undamaged) when money is in my account. Again, Feel hes possibly trying to get money twice for the amp, from me and Interparcel damages and I dont feel right about that. Pay me my money down and go away. *EDIT* Input selectors knacked, but amp works on one input. Its sublime, very obviously a more high end sound and a BIG jump on the Capella hooked up to the Mini-1. Total transparency, boogie factor, timing is spot on. Think its just a far more open window letting the Mini-1 show its stuff more. That said, and it could be a synergy thing, the transparency is showing the Mini-1 as a bit lean in the mids with not a whole lot of low end grunt. Weirdly with the Capella the impression of low end was there, but this preamp strips it bare showing I suspect exactly how it is. Still be getting it serviced though, need to get the knob fixed to run it properly and makes sense to give it the full bhuna when its in the factory. |
|
|
|
Post by danielquinn on Feb 20, 2015 17:43:33 GMT
Gaz correct me if I am wrong bit all he as done his try to refund you when he gets a refund. That may be not to your liking but it is not a scam . I am a trusting sole but i don't see any cause for concern. You have to appreciate he as to take the damage caused in transit on good faith like you. Please don't misunderstand me I am not for minute suggesting otherwise I am simply Pointing out the facts.
Seems to me you are proceeding reasonably .I would be less suspicious if it were me until he gave you just reason to be. Only my thoughts.
|
|
|
|
Post by gazjam on Feb 20, 2015 18:21:05 GMT
Hi Dan,
hear what your saying and I'm usually the same when it comes to folk.
It wasn't the fact I was being asked to wait for partial refund, whilst personally I'd have made sure the Buyer was happy first, its discretionary I guess, but
by "scam" I meant the idea of getting his £300 insurance cover he organised with Interparcel, AS WELL AS the money I paid him for the amp?
Thought in principle of good faith, if an item is being claimed for as damaged goods and one gets compensation...its a bit dubious to still accept payment for said goods by original buyer?
Kind of like being paid twice for the Item?
|
|
|
|
Post by gazjam on Feb 20, 2015 19:22:49 GMT
To be fair to the guy, he may just be trying to claim back the repair costs he gave me, which is fair enough. Have repair costs paid to me, send photographs as he requested then job done. Hope that's my run of bad luck done for another wee while.  |
|
|
|
Post by Greg on Feb 21, 2015 0:18:20 GMT
Its sublime, very obviously a more high end sound and a BIG jump on the Capella hooked up to the Mini-1. Total transparency, boogie factor, timing is spot on. Think its just a far more open window letting the Mini-1 show its stuff more. That said, and it could be a synergy thing, the transparency is showing the Mini-1 as a bit lean in the mids with not a whole lot of low end grunt. Weirdly with the Capella the impression of low end was there, but this preamp strips it bare showing I suspect exactly how it is. Hmm, well that to me seems to be a bit of a worry. I don't understand how you suggest it is a high end sound, with a big jump on the Capella, but then go on to say the the mids are a bit lean and you don't have low end grunt. If you no longer have those qualities, either your new pre is not working properly (a recap may be the answer) or as you suggest, it's a synergy miss match. I feel qualified to make these statements because of my current run in of my own new Mini 1's. As much as it is not yet sounding as good as I need, it certainly isn't lean in the mids and does have plenty of low end grunt and this is just one Mini 1 on it's own. Burn in is still going on but main criticism at this stage is bass is full but bloated and lacking in definition. Very inferior to my 300B valve amp which has no trouble reaching the very low bass depths. |
|
|
|
Post by gazjam on Feb 21, 2015 9:40:29 GMT
Hi Greg Nothing to worry about honestly, I'm meaning that with the new preamp in place it's a much more open window to what the rest of the system is doing. There's more of everything now...except low end grunt and (to my ears that same slightly lean mid.) It's not any worse in these aspects than the Capella acting as pre, but it's not any better really either? Everything else is significantly improved, so was interesting that the low end/mids did not improve the same way. This was reinforced when I was over at Brian's recently and brought his Mini-1/Capella over to his to hear in his own system. We compared his big Sony Battleship amp and we both felt that the Mini-1 was better, sounding wonderful in his system...BUT...it would have been nice if the Mini-1/Capella had a bit of the weight and warmth of the Sony. more of a preference thing than an absolute. We all hear different and you need to find out how the mini-1 setup works out in your own system with your own ears. It sounds like your well pleased (as Brian and I are) with the Mini-1 so job done.
*EDIT* Despite being as close to mint as you could hope for an amp 20odd years old, it has been around a while... Luckily Densen customer service is, frankly, astonishing and can get the amp fully serviced, repaired and recapped (the amp uses Densen's own in house caps) for an extremely reasonable cost. Anything that has drifted out of spec will be replaced, even the transformers! Be getting back essentially a new amp. So I think Greg there's room to get even more out of the Mini-1 by experimenting with different preamps, just pick your flavour! |
|
|
|
Post by tony on Feb 21, 2015 17:54:55 GMT
Hope it works out Gaz....It does sound a bit off regards the knob being at the back of the packaging though.
Yer observations on the sonics I don't doubt. A top notch pre should better the Capella-its a head amp that also does single line pre duties.
Once the Densen is fettled I would love to hear it in my set up-the transparency sounds right up my street.
Your welcome to try the tube mono blocks again in the interim to get a valvey taste-before you send it off to the pre spa!!!!!
|
|
|
|
Post by gazjam on Feb 21, 2015 18:11:01 GMT
Cheers Tony. Heh. Visions of preamps lounging about in saunas..."Very Niche..." Be sending the amp off early next week Tony, appreciate the offer mate but taking the view that the amps "not ready" yet. Say, wasn't that from a Carlsberg Advert...those crazy Danes... happy to bring fettled amp over to yours....get the kettle oan! |
|
|
|
Post by tony on Feb 21, 2015 18:27:39 GMT
Getting into strawberry tart season..tell me when!!!!
I was reticent about using the knob word anywhere near the thread-waiting for you to attack like a starved fighting dog-have you thought about painting it black?
|
|
|
|
Post by gazjam on Feb 21, 2015 18:35:01 GMT
I'm not that starved. Insert "Wife" and/or "Yo Mamma" jokes here.... Black? Your not a real man till you've split dark Oak... |
|
|
|
Post by tony on Feb 21, 2015 18:48:58 GMT
Just as long as you don't frighten the horses!!!
Thought about changing the pot whilst its in getting fettled...LDR maybe? Heard a lot of things about them!
|
|
|
|
Post by gazjam on Feb 21, 2015 20:38:39 GMT
LDR s sound good by all accounts. but at some point you need to say "this is working for me" and you make a stand.
Not much point "Chasing The Rainbow"...if it works for you it works, end of?
|
|
|
|
Post by gazjam on Feb 22, 2015 6:24:06 GMT
Think Tony as part of the Service there will be a new pot going in there anyway. |
|
|
|
Post by tony on Feb 22, 2015 17:00:22 GMT
ostensibly a new amp then.....look forward to hearing it once fettled and settled in!!!
|
|
|
|
Post by gazjam on Feb 22, 2015 20:11:36 GMT
Me too!
Be interesting to hear it driven by your mono's.
Does well powered by just the one Mini-1 amp.
4 times the goodness at yours...
|
|
