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Post by gazjam on Feb 19, 2015 23:54:16 GMT
Packaging looked fine Chris. No major bashes to the box, all packing tape secure. Weirdly... The outer packaging wasn't damaged or bashed in any way and all packing tape was secure. There was no movement in the case when carrying it prior to opening the box. (no loose bits rattling about) Also, there were no grub screws which may would attached the knob to the amp in the packaging - if it had taken a bash and came off in transit. Doubly weirdly... The broken knob, all 40mm dia solid brass of it, was nestled inside packaging at the back of the amp. It was sent with original packaging, all polystyrene intact in the box, so a tight fit, no room top bottom left or right for a big hunk of metal to have rolled over the case and found its way to the rear of the case. Also. the knob is attached to a 4mm or so steel shaft, which is showing a clean break. the metal of the break is dulled not shiny. I've contacted the Seller via Ebay with photos of the damage, will await reply. Cynical, moi?  An option I suggest will be to ship the amp back to Densen for repair, not at my cost of course. Emailed them for a quote for repair, good info to give the Seller. He has 100% positive feedback onb over 3000 transactions...so assuming the best. |
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Post by ChrisB on Feb 20, 2015 0:04:56 GMT
Hmmm. I'd say cynicism is possibly warranted.
I hope you can sort it out amicably Gary.
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Post by danielquinn on Feb 20, 2015 10:16:45 GMT
I would give the guy the benefit of the doubt . boxes with padding can act like car bumpers and absorb the impact without any sign but damage the body work underneath. I have lost count of the number of clients who said , he smacked my car hard but thier is no damage only to find the metal work behind the bumper is dented . Easy solution . use one source only and glue it on and then never use it  I would be make your mind up what you want , i suspect the cost of repairing via densen will make the sale unattractive to vendor , though it may be insured ? |
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Post by danielquinn on Feb 20, 2015 10:21:05 GMT
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Post by gazjam on Feb 20, 2015 10:22:43 GMT
Email back from Densen.
they can fix it for 350 Danish Krone which is £35!
Need to ship it to Denmark though!
Not as expensive as I thought actually, after checking online.
As the amp is over 20 years old I've asked Densen's advice on having the amp serviced.
They have quoted a full diagnostic and service, recapping the whole amp and repairing the damaged knob for 2650 Danish Krone...which is £265.
Seems good?
Only other cost is shipping to Denmark, they will ship back to UK as part of the Service.
Obviously if its in the factory would make sense to have it serviced and recapped, but on my dime of course.
I feel the cost of repairing the damage should not be at my expense, neither should the shipping?
If I get a refund the Seller has a broken amp he cant sell and I'm still looking for a preamp...frustrating for both of us.
The Seller has 100% feedback over 3000-odd transactions...any advice on making this happen?
Want to be fair and above board, but not get the piss taken out of me.
thanks guys.
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Post by gazjam on Feb 20, 2015 10:30:35 GMT
Email back from Seller.. He was shocked and offered a refund. Fair enough. But he suggested I open a Claim with Interparcel to get back damages..which he insured for £100 less than I paid for the item! Shot that one down quickly... I've suggested a repair at Densen as an alternative that suits us both and got back with repair a quote to him. Putting my cynical hat on for a moment, to me there's no way that inside a completely undamaged box a huge brass knob with 4mm metal shaft can snap off inside polystyrene packing and make its way to the opposite side of the box at rear of the amp, nestling inside other packaging added in. No loose objects iside the box, no room in the box around the amp for anything to move about, not least a 40mm dia brass knob Colour me cynical. But hey, it needs resolved so always best to work with the Seller. Thing is... The input selector knob is broke so cant change inputs, but one of them works? Plugged the amp in and bloody hell its good! Shame this has happened, based on sound quality its a keeper. Could do without the drama. Watch this space, and as always open to advice.  Thanks. |
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Post by danielquinn on Feb 20, 2015 10:32:22 GMT
At £35 quid plus postage , i think he should be rather pleased . Thats the Danes for you .Thats labour and parts on a 20 year old amp , that is awesome !!! if push comes to shove and he doesnt [ i am sure he will, i have faith ] then i dont see why opening a dispute and aksing for a partial refund of repair costs would not be successful . edit - i see my faith was rewarded , your cynicism is unwarranted Mr Gazjam . He as 3000 sales , it costs 35 quid to repair , it seems to me he could have established that had it been broken prior to postage and repaired it prior to sale . |
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Post by gazjam on Feb 20, 2015 10:34:05 GMT
I would give the guy the benefit of the doubt . boxes with padding can act like car bumpers and absorb the impact without any sign but damage the body work underneath. I have lost count of the number of clients who said , he smacked my car hard but thier is no damage only to find the metal work behind the bumper is dented . Easy solution . use one source only and glue it on and then never use it I would be make your mind up what you want , i suspect the cost of repairing via densen will make the sale unattractive to vendor , though it may be insured ? Cheers Dan. Hear what your saying and I always give benefit of the doubt, will need to see how it plays out. Hopefully we can work it out to our mutual satisfaction. He will need to take a hit on his sale, or accept a broken amp he cant sell, so hopefully sense will prevail! |
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Post by MartinT on Feb 20, 2015 10:36:33 GMT
They have quoted a full diagnostic and service, recapping the whole amp and repairing the damaged knob for 2650 Danish Krone...which is £265. Seems good? Seeing as you like the amp already, and depending on whether you consider it a keeper, I'd probably take advantage of it being in Denmark already and have the work done. |
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Post by danielquinn on Feb 20, 2015 10:47:28 GMT
p.s GAZ , you may have done already but clarification of import costs and vat applicability may be required .
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Post by Eduardo Wobblechops on Feb 20, 2015 10:52:06 GMT
Email back from Densen. they can fix it for 350 Danish Krone which is £35! Need to ship it to Denmark though! Not as expensive as I thought actually, after checking online. As the amp is over 20 years old I've asked Densen's advice on having the amp serviced. They have quoted a full diagnostic and service, recapping the whole amp and repairing the damaged knob for 2650 Danish Krone...which is £265. Seems good? Only other cost is shipping to Denmark, they will ship back to UK as part of the Service. Obviously if its in the factory would make sense to have it serviced and recapped, but on my dime of course. I feel the cost of repairing the damage should not be at my expense, neither should the shipping? If I get a refund the Seller has a broken amp he cant sell and I'm still looking for a preamp...frustrating for both of us. The Seller has 100% feedback over 3000-odd transactions...any advice on making this happen? Want to be fair and above board, but not get the piss taken out of me. thanks guys. That seems a good price for all that work Gaz, you'd get back an essentially new bit of kit. |
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Post by gazjam on Feb 20, 2015 10:56:25 GMT
Cheers All,
got your PM over on ArtofSound, cheers mate.
Thinking though a full recap (and Densen make their own proprietary caps for this amp)for a pretty good price is a great prospect. As you say an essentially new bit of kit.
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Post by gazjam on Feb 20, 2015 11:02:02 GMT
p.s GAZ , you may have done already but clarification of import costs and vat applicability may be required . Dan, gets better mate. The cost of the Service/repair includes shipping back to the UK. Denmark is a member of the EU, so no customs charge I'd have thought? Could you put your work wig on for me and clarify this? Couldn't find anything definitive on-line. thanks. |
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Post by Eduardo Wobblechops on Feb 20, 2015 11:06:38 GMT
Wish I could do the same with my Tandberg R to R!
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Post by danielquinn on Feb 20, 2015 11:40:38 GMT
There is definitely no duty . i don't think there will be a vat charge at your end if the £35 includes vat , but the vat position is horrendously complicated and i am not sure what the position if it does not. I am assuming a repair is a service for the purpose of vat . vat in denmark is 25% , you might be able to apply for refund  bottom line, not much to worry about , it is a repair costing less than £50 . |
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Post by gazjam on Feb 20, 2015 13:48:15 GMT
Crosspost from AOS to keep you in the loop... Seller wants me to contact interparcel and email photographs, write up descriptions etc. Na. Also said to ship the amp back to him and he would repair the knob himself and relist it on Ebay. I had already mentioned I wanted to keep the amp... :scratch: Sending this, look ok? Hi ******,
On realising the amp was damaged I took a photo of inside of box before I took the amp out.
The knob was on the opposite side of the amp, at the back where the sockets are.
DESIRED OUTCOME
I would prefer to keep the amp and have it repaired by the manufacturer.
I would however be looking for a partial refund to cover the cost of repair? (not expensive!)
**I have contacted Densen and have cost:**
Shipping: £17.95+Vat (i434.photobucket.com/albums/qq61/gazjamster/Denmark.jpg)
Repair: £35
So total cost to get amp repaired by Densen is approx £58
So a 13% partial refund to cover repair costs, which is fair.
***********************************************
So if you Paypal me £58 I can organise the manufacturer to repair the amp for me.
When its in the factory I intend to get it a full service and recapping., which will bring it up to essentially new condition.
Best Regards
Gary. |
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Post by danielquinn on Feb 20, 2015 14:06:04 GMT
That is reasonable .
The responses on AOS are a bit bullish imo . I would not wait for the refund , but I would state you will give him all reasonable co-operation with his claim .
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Post by Deleted on Feb 20, 2015 14:22:20 GMT
That is reasonable . The responses on AOS are a bit bullish imo . I would not wait for the refund , but I would state you will give him all reasonable co-operation with his claim . Which was pretty much what my response on AOS said? He can refund now, and in return photos etc. are provided. |
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Post by gazjam on Feb 20, 2015 14:52:40 GMT
Yup, along the lines of what I'm thinking guys.
No problem to send a photo of an undamaged box...
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Post by danielquinn on Feb 20, 2015 15:20:35 GMT
Gaz , It is what it is . No problem with the truth . |
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