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Post by Tim on Jan 17, 2016 8:42:38 GMT
No point moaning at poor peeps on here, just bin em' and switch  |
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Post by MikeMusic on Jan 17, 2016 8:45:02 GMT
EE have the widest overage geographically on all 3 technologies, but on 3G, which is the one that matters for making calls, they are currently only allowed to operate on the 1800 MHz band not the 800 MHz band. The advantage of 1800 MHz is that it can handle much more traffic, but it's not nearly as good as 800 MHz at penetrating buildings, so indoor coverage can be poorer. This will soon be remedied as they have recently been given access. Not sure when it'll start to be rolled out though. But they have just been taken over by BT, so whatever service they used to supply is now going to turn to shit. Not neccessarily Plusnet, also taken over by BT are not too bad for broadband |
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shane
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Post by shane on Jan 17, 2016 9:31:27 GMT
Given that I spend 12 hours a day trying to sort out EE customers' signal problems, I can only pray that you're wrong... So, I can complain to you! Since its Sunday morning and I'm trying to forget about the fifty or so complaining customers I'll be talking to tomorrow by reading my favourite hifi forum whilst eating my porridge, then I'd really rather you didn't! I'm a bit surprised as I always thought that the 80% and 100% messages just told you how much you had left, without any provisos. Certainly, once you receive the 100% message your data pass expires and that's it. No more data until your cycle date unless you buy an additional pass. Judging by the number of complaints I receive from people who swear blind they haven't used any data, but are blissfully unaware of what little Johnny is looking at on his shared data plan iPad upstairs, the cutoff is total. This was introduced when the old Orange system where you only found out that you'd exceeded your data limit when you received a thumping great bill proved to be unpopular for some reason. (The biggest one of those I ever saw was a gentleman who bought three iPads at the airport for his daughters before flying of for a month in the sun in Dubai. Daughters must have been bored stiff because he came home to a roaming data bill of £51,000). Seriously though, I'll try and find out what the correct situation is. I don't really see how they can give a sort of two-tier service. As far as I know, it's either on or off. |
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Deleted
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Post by Deleted on Jan 17, 2016 9:57:09 GMT
But they have just been taken over by BT, so whatever service they used to supply is now going to turn to shit. Not neccessarily Plusnet, also taken over by BT are not too bad for broadband Just wait until you need to speak to BT's Indian call centre or make a complaint. |
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Post by Mr Whippy on Jan 17, 2016 10:34:45 GMT
So, I can complain to you! Since its Sunday morning and I'm trying to forget about the fifty or so complaining customers I'll be talking to tomorrow by reading my favourite hifi forum whilst eating my porridge, then I'd really rather you didn't! I'm a bit surprised as I always thought that the 80% and 100% messages just told you how much you had left, without any provisos. Certainly, once you receive the 100% message your data pass expires and that's it. No more data until your cycle date unless you buy an additional pass. Judging by the number of complaints I receive from people who swear blind they haven't used any data, but are blissfully unaware of what little Johnny is looking at on his shared data plan iPad upstairs, the cutoff is total. This was introduced when the old Orange system where you only found out that you'd exceeded your data limit when you received a thumping great bill proved to be unpopular for some reason. (The biggest one of those I ever saw was a gentleman who bought three iPads at the airport for his daughters before flying of for a month in the sun in Dubai. Daughters must have been bored stiff because he came home to a roaming data bill of £51,000). Seriously though, I'll try and find out what the correct situation is. I don't really see how they can give a sort of two-tier service. As far as I know, it's either on or off. Sorry Shane. Wasn't really a moan. I'm with T-Mobile and have been for some years as they offer the best internet package - for me. When you reach your limit and browse the internet, periodically you get a warning notice informing you of what I stated earlier that no downloading is available during peak times, but outside peak times downloading was available as normal. Before EE took over this did used to be the case, but more often than not I used to forget. And THIS is YOUR favourite hi-fi forum!?! Does AOS know that? |
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Post by MartinT on Jan 17, 2016 10:55:33 GMT
No rude words here, please |
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Post by Deleted on Jan 17, 2016 11:05:07 GMT
BT is by far the worst company I've ever dealt with when it comes to a complaint. And that group includes Lloyds, RBS, HBOS and Virgin Trains. When the chips are down and you want to be dealt with by an intelligent human being, BT make you talk to one of their multiple drones in India, none of whom know the difference between the truth and an outright lie, or have any authority to actually do anything. Quite outstandingly bad IMO. I'll be leaving EE when my contract is up now that BT have (unbelievably) been given the OK to buy them.
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shane
Rank: Duo
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Post by shane on Jan 17, 2016 11:42:45 GMT
There are a lot of rumours going around about the merger, but I don't get the feeling that it's bad news. BT don't have a significant presence in the mobile market so they're not likely to take us over and tell us to do everything their way when we're doing very nicely Thankyou doing it our way. As noted above, when they took over Plusnet they left well alone. Indeed, from what's been going on where I am it looks as thought their customer service is likely to come our way. The general mood is pretty optimistic.
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Post by MikeMusic on Jan 17, 2016 12:08:49 GMT
Not neccessarily Plusnet, also taken over by BT are not too bad for broadband Just wait until you need to speak to BT's Indian call centre or make a complaint. Plusnet have their call centre in Yorkshire. Not saying BT will keep that model for other takeovers of course |
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shane
Rank: Duo
Posts: 56
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Post by shane on Jan 17, 2016 13:20:28 GMT
There's a massive amount of recruitment going on here in Plymouth suddenly. We haven't been told, but I think we'll be doing a lot of stuff for BT.
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Post by MartinT on Jul 31, 2017 10:19:27 GMT
Not so much saving money, which was a by-product of my finally having to switch provider, but I've just cancelled my O2 contract. Despite being with them since the days of Cellnet in 1995, I could no longer stand the 0-1 bars of signal at my new house with no prospect of it improving.
Since BT were offering a good SIM-only deal for broadband customers, and they are part of EE which has a good signal in our area, I've gone with 12GB data, free voice and text for £16/month. Got the PAC code to move my number over, too.
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