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Post by Mr Whippy on May 5, 2018 16:37:21 GMT
Last year owners of older mobiles started to complain about the operating system being slowed down. Eventually Apple admitted this to be the case saying it was to help improve battery performance. They then offered a battery replacement service at a reduced price of £27 from something like £79.
GREAT!!, owners thought. Not so great when they were contacted and asked for £200+. In the terms & conditions of the offer, it states any damage to the set like a cracked screen or body damage impeding replacing the battery, will be required to be attended to, and billed for, before the battery is replaced. One owner said his set had a small dent, which would have no effect on replacing the battery, was asked to pay £200. Another was told that his set had a faulty microphone and speakers and was billed for £250. The owner said the claimed faults was rubbish as he was using it without issue before sending it off. He told Apple to return it as it was.
Aren't they making enough profit?
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Post by MartinT on May 5, 2018 16:49:04 GMT
One of many reasons why I dislike Apple as a company.
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Post by DaveC on May 5, 2018 18:14:59 GMT
Really ?? I had my 3 year old iPhone 6 battery replaced by an Apple service center. The cost was just £25.0 and it's like new and better still now has a full all in 90 warranty against any fault. This is indeed GREAT ! Most of my colleagues have iPhones and none of them have had an issue, and no one they know have either. Has anyone you know been charged £200+ ?? |
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Post by Mr Whippy on May 5, 2018 18:44:51 GMT
There was an item on the radio (4), on... Thursday, I think.
Others have been less happy than yourself.
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Post by Deleted on May 5, 2018 18:57:00 GMT
I thought companies had to let you know if they were going to do something that was above and beyond what you’d asked them to do?
If Apple are doing what you say, it sounds like a massive con.
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Post by Mr Whippy on May 5, 2018 18:58:13 GMT
It was in the terms and conditions.
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Post by DaveC on May 5, 2018 21:31:37 GMT
Guys, calm down. Don't believe everything you hear and read. They only asked to do the work, and there were no terms and conditions that I saw. And so far no one here, or in my circle of friends knows anyone who knows anyone who has been affected.
However I and several others are VERY pleased !
I have that iPhone, I'm happy. I can only assume you don't have an iPhone, so why worry about them ?
The only first hand experience you actually have, is my wife Jill and I, both of us paid the £25.00 and live happily ever after...........
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Post by Mr Whippy on May 5, 2018 21:40:53 GMT
Well, I'm just relaying what was reported on the radio item. It said that the the battery replacement offer was subject to terms and conditions being accepted and that any "damage" was to be repaired first. It was a short item with two owners given their accounts. I'll try and find it on the i-player.
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Post by Mr Whippy on May 5, 2018 22:12:58 GMT
It was the last item on "You And Yours" Radio 4 on Wednesday which starts 12.15. Also was an item on BBC 1 Watchdog. And yes, the charge was £25 not £27.
It was looked at because of the complaints sent into Watchdog.
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Post by DaveC on May 6, 2018 6:03:33 GMT
I don't doubt it was on the BBC, but as your experience here shows exactly the opposite, why are you obsessing about it ? And as you appear not to own an iPhone why bother in the first place ?
Like fuses "if you haven't had first hand experience your opinion is useless" ??
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Post by MartinT on May 6, 2018 6:44:55 GMT
Like fuses "if you haven't had first hand experience your opinion is useless" ?? Fair play, Dave. It should be a warning with all Facebook posts! |
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Post by Clive on May 6, 2018 6:45:21 GMT
For it to have made it onto Watchdog gives a level of credibility. They are usually quite competent. However I've not viewed what they said so am merely a bystander having chopped in an iPhone a few months ago.
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Post by Mr Whippy on May 6, 2018 9:15:30 GMT
I don't doubt it was on the BBC, but as your experience here shows exactly the opposite, why are you obsessing about it ? And as you appear not to own an iPhone why bother in the first place ? Like fuses "if you haven't had first hand experience your opinion is useless" ?? I don't get your point. I'm not obsessing about it. I'm simply relaying experiences different to yours. And whether I have an iPhone or not is totally irrelevant. You mean to say I have to have direct experience on a matter before I can comment or express an option? That's ludicrous. You didn't have a problem with yours - others have. What's the problem accepting that? Forums. Don't you just love them? If everyone was as happy you - why was it a featured on "Watchdog"? Well, that's the last word to my "obsessing". If you want the last word, Dave, it's yours. Oh, and as for "audiophile" fuses... Don't get me started. Don't get me started. The whole accessory business just... just... just aggravates me now. (Don't start Stephen. Don't start.) When you have metre-length of cables or interconnects or kettle leads, costing the price or a car - leave it there, Stephen. Leave it there. You don't want to turn into Mr Angry. |
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Post by Slinger on May 6, 2018 12:22:31 GMT
Like fuses "if you haven't had first hand experience your opinion is useless" ?? I get really fed up with people being told that they are not allowed to have opinions because they have no first-hand experience. I have no first-hand experience of many things, but I have an opinion on them. My opinion is that Theresa May is a soulless robot with all the compassion of a dead goat. I'm allowed to have that opinion. I cannot, however, state it for a fact. Opinions are never useless, they are the lifeblood of forums. I have, as I said, opinions on many things without having direct experience of them, as I'm sure you do. You have an opinion about Apple's repair service and are basing it on a sample of two people out of all of the people in the world who own an iPhone. You have no direct experience of, and do not know the people who were interviewed for the news item. Your opinion, apparently, is there is no problem because you and your wife had no problems. If you stated for a fact that there could have been no problems that would be stupid. It's your opinion. So is it worthless because the sample you're basing it on is minuscule, and skewed? |
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Post by MartinT on May 6, 2018 12:28:13 GMT
There are different kinds of opinion. I have a huge regard for the exploration of the moon, but I wasn't there to see it first hand. It's the kind of opinion slung out on Facebook or YouTube that gets my goat, people who should have to pass a test before making comments  |
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Post by Slinger on May 6, 2018 12:35:56 GMT
It was the last item on "You And Yours" Radio 4 on Wednesday which starts 12.15. Also was an item on BBC 1 Watchdog. And yes, the charge was £25 not £27. It was looked at because of the complaints sent into Watchdog. Where did you find Farcebook in that, Martin? |
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Post by Mr Whippy on May 6, 2018 12:39:52 GMT
Sorry. This really is my last word.
I DON'T REALLY HAVE AN OPINION, as such. All I have done is to relay a radio item I heard on my dinner break at work on Wednesday.
Go listen for yourself.
Make up your own mind.
Arrive at your own conclusions.
Is that simple enough to understand?
Last word.
Promise.
Tried to alter the title with a ?, but it's not changing.
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Post by DaveC on May 6, 2018 13:00:53 GMT
Sorry. This really is my last word. All I have done is to relay a radio item I heard on my dinner break at work on Wednesday. But you didn't, you wrote it as if you did have first hand experience, as if you were the original author. As if you were an expert. No mention that it was simply copied from an unsubstantiated source at all. You did in fact portray it as your own opinion. On the other hand, with the numbers of colleagues I have, and their friends, I can say that several out of about 100 have a very good and not a bad experience. And none of the about 100 have had problems. And therefore I have some first hand experience ? I also find it amusing that some Android users have such an issue with Apple, why ? |
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Post by Mr Whippy on May 6, 2018 13:49:24 GMT
Sorry. This really is my last word. All I have done is to relay a radio item I heard on my dinner break at work on Wednesday. But you didn't, you wrote it as if you did have first hand experience, as if you were the original author. As if you were an expert. No mention that it was simply copied from an unsubstantiated source at all. You did in fact portray it as your own opinion. On the other hand, with the numbers of colleagues I have, and their friends, I can say that several out of about 100 have a very good and not a bad experience. And none of the about 100 have had problems. And therefore I have some first hand experience ? I also find it amusing that some Android users have such an issue with Apple, why ? Sorry, but I have to say: No. That is YOUR assessment. YOUR opinion. Here's something for you: I'm not really interested in the iPhone you have to make do with an Android thing. I just don't care. Really. It's not something I've ever wasted neurons on, other than here. I have a mobile for watching videos and listening to the the radio and MP3s. That's it. I wouldn't spend hundreds on a mobile - whoever made it. Is that so hard to comprehend? You don't know me. If you did, you'd know envy wasn't something I suffered from. Believe it or not. |
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Post by Deleted on May 6, 2018 13:58:03 GMT
There is always a thing between Android and Apple users, it doesn’t really matter though. If Apple are doing what Stephen heard on the Radio then I’ve lost some respect for them, and honestly as he rightly says it wouldn’t be reported on their or via Watchdog if there wasn’t some truth in it.
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