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Post by MikeMusic on Aug 28, 2019 9:40:48 GMT
The increasing use of rigid and unyielding scripts by so-called support people who don't understand that you're technical and have already completed steps 1 to 17. Every company does it, but this time I'm having a right problem with BT and each new conversation with them appears to have a 'go back to step 1' built into their questioning. I asked the latest chap for his name and when my contract expires and that causes a little 3-second silence. I must try that more often. I bet it makes sense for the majority of clueless callers. Shame they can';t escalate it faster though
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Post by ChrisB on Aug 28, 2019 9:53:26 GMT
I have noticed over the last few months that almost every place I buy anything is now asking if I want one rather than giving it as a matter of course. Only one place I use offers to email me a document, but this is only if I get a card, which gathers data on me.
What has precipitated this? Has the price of till rolls suddenly taken a massive jump of late, or has some trade magazine just recommended it to the retail industry as a way to cut costs?
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Post by MartinT on Aug 28, 2019 10:24:47 GMT
I just say 'yes' as a matter of course.
Perhaps it's an initiative to save paper?
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Post by Slinger on Aug 28, 2019 12:39:31 GMT
Can any of us actually imagine how many miles/km of til roll are used every day, and how much of it is just screwed up an thrown away as soon as the customer exits the store? I did mean "miles/km" by the way. Did you know that till rolls are usually measured by width and diameter (and "core" which is the hole in the middle in some cases) and not by length, and that some are two, or three-ply? Any move to cut down on the amount of till roll used has my vote. It not only saves the company money but impacts positively on the environment. Have you guessed that one of my jobs in IT involved assisting in transitioning a multi-store company from a manual till system to EPOS (Electronic Point Of Sale)? And after writing this I've now found a good article that explains things far more clearly, and in far more detail then I did. Here's one paragraph, I'll leave you to decide if you'd like to read the rest. ARTICLE
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Post by MikeMusic on Aug 28, 2019 13:24:19 GMT
I have noticed over the last few months that almost every place I buy anything is now asking if I want one rather than giving it as a matter of course. Only one place I use offers to email me a document, but this is only if I get a card, which gathers data on me. What has precipitated this? Has the price of till rolls suddenly taken a massive jump of late, or has some trade magazine just recommended it to the retail industry as a way to cut costs? Environmental sites have been banging on about what a waste paper receipts are Think this has filtered down
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Post by ChrisB on Aug 28, 2019 15:31:59 GMT
That's all very well, but the purpose of a receipt is to provide proof of purchase. You can't take it away without providing an effective alternative.
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Post by MikeMusic on Aug 28, 2019 15:40:23 GMT
That's all very well, but the purpose of a receipt is to provide proof of purchase. You can't take it away without providing an effective alternative. Agreed The alternative is the crux of it. Joined up thinking not on every business's agenda
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Post by MartinT on Aug 28, 2019 17:00:50 GMT
Having it e-mailed would be ideal but for 1) you'll get spammed forever and 2) it'll slow the already slow queue down even more.
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Post by MikeMusic on Aug 28, 2019 18:03:57 GMT
A workable alternative not involving Spam
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Post by Chris on Aug 29, 2019 3:54:38 GMT
Proof of purchase can also be taken from your bank statement. Agreed an emailed receipt is nice(for bigger purchases) but not always necessary.
Anyway,petty annoyances - Greta bloody Thurnberg. She simply has no idea what she's talking about.
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Post by Slinger on Sept 25, 2019 18:02:49 GMT
People who get a nice bit of speaker cable and then put what appear to be cheap and nasty plugs on the ends. To compound this, despite the fact that the plugs have screws, they then smother them in bloody solder, but still manage to strip the screw heads. Yes. My speaker cable has arrived.
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Post by MartinT on Sept 25, 2019 19:04:20 GMT
Oh dear. I'm trying to remember what cable you found?
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Post by MartinT on Sept 25, 2019 19:10:19 GMT
People at work who think IT are responsible for anything 'electric'. Not only do we frequently get asked to replace clock batteries and repair cameras, yesterday I was presented with a turntable (I smiled inside when I saw it was a Technics) and asked if we could set it up to play at some function on Friday.
When I explained that it would need a phono stage to play properly, I was 'kindly' shown the phono sockets on the back of some computer speakers. Err, no. I sent them packing to Music Dept, knowing that they wouldn't have a clue despite the deck having come from there. Had I been asked more nicely, I just may have felt more helpful. I can't really help, though, as we have nothing in our kit that can amplify a magnetic cartridge.
Last week we were dumped with a set of fairy lights found somewhere. After all, it has batteries so it must be IT, innit?
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Post by Slinger on Sept 25, 2019 19:16:05 GMT
Oh dear. I'm trying to remember what cable you found? It's Audioquest Indigo Blue, and I've got a set of Audioquest SureGrip 100 BFA Plugs to replace the "original" plugs. The guy has fitted four right-angled plugs at the amp end, but they're not a matched set despite looking the same externally, and the bananas on the other end are corroded, as you can see from the eBay pic below.
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Post by MikeMusic on Sept 25, 2019 19:33:29 GMT
People who get a nice bit of speaker cable and then put what appear to be cheap and nasty plugs on the ends. To compound this, despite the fact that the plugs have screws, they then smother them in bloody solder, but still manage to strip the screw heads. Yes. My speaker cable has arrived. If you're lucky with all that solder you will have dry joints. Ho hum <after seeing pic> Ooh that is grim
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Post by MikeMusic on Sept 25, 2019 19:36:59 GMT
People at work who think IT are responsible for anything 'electric'. Not only do we frequently get asked to replace clock batteries and repair cameras, yesterday I was presented with a turntable (I smiled inside when I saw it was a Technics) and asked if we could set it up to play at some function on Friday. When I explained that it would need a phono stage to play properly, I was 'kindly' shown the phono sockets on the back of some computer speakers. Err, no. I sent them packing to Music Dept, knowing that they wouldn't have a clue despite the deck having come from there. Had I been asked more nicely, I just may have felt more helpful. I can't really help, though, as we have nothing in our kit that can amplify a magnetic cartridge. Last week we were dumped with a set of fairy lights found somewhere. After all, it has batteries so it must be IT, innit? Its technology mate ! 'Ere my car has some odd electric faults. I'll bring it in for you to fix
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Post by Slinger on Sept 25, 2019 19:41:30 GMT
I think my best bet is to take a pair of cutters to the buggers, just above the plugs, and then strip the conductors back so I'm terminating to clean cable. Suddenly I'm not quite so pleased I bought hyperlitz.
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Post by MartinT on Sept 25, 2019 19:42:49 GMT
I've got a set of Audioquest SureGrip 100 BFA Plugs to replace the "original" plugs. The guy has fitted four right-angled plugs at the amp end, but they're not a matched set despite looking the same externally, and the bananas on the other end are corroded, as you can see from the eBay pic below. The cable itself looks fine and I would set about replacing all the plugs and making good with heatshrink sleeving. Consider it therapeutic
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Post by Slinger on Sept 25, 2019 19:47:26 GMT
People at work who think IT are responsible for anything 'electric'. Not only do we frequently get asked to replace clock batteries and repair cameras, yesterday I was presented with a turntable (I smiled inside when I saw it was a Technics) and asked if we could set it up to play at some function on Friday. When I explained that it would need a phono stage to play properly, I was 'kindly' shown the phono sockets on the back of some computer speakers. Err, no. I sent them packing to Music Dept, knowing that they wouldn't have a clue despite the deck having come from there. Had I been asked more nicely, I just may have felt more helpful. I can't really help, though, as we have nothing in our kit that can amplify a magnetic cartridge. Last week we were dumped with a set of fairy lights found somewhere. After all, it has batteries so it must be IT, innit? When I was an engineer for B.T in the City we regularly got accused when anything electrical went wrong. "My kettle isn't working, what have you done?" was asked of me in one office. Even better than that though was when we were still "Post Office" engineers because then we got moaned at for the price of stamps as well.
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Post by MartinT on Sept 25, 2019 19:59:08 GMT
It's sad that I won't offer computer help to anyone other than immediate family now. If I touch someone's machine they seem to think that I'm committed to offering them support for life, and if anything ever goes wrong with it, even years later, it's my fault.
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