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Post by Deleted on May 28, 2017 22:29:46 GMT
Let me know your views on who you use for nearly three weeks ours has been totally unusable. Video wont load. Spotify just stops, Smart TV just shut off on catch up. Total nightmare. nothing gets sorted. I need to Migrate ASAP.
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Post by ChrisB on May 28, 2017 22:56:39 GMT
BT here. Expensive and relentlessly becoming evermore so. But it is reliable.
Before that, we were with Virgin for well over ten years. They were crap and we moved from them long after we really should have because I didn't want to lose the email address.
There's no easy answer - they'll all do as little as they can and charge you as much as they think they can get away with.
That's customer service in the UK circa 2017 for you!
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Post by John on May 29, 2017 4:59:58 GMT
Another Bt User
Chris sums it up well
But not had a issue with them
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Post by Greg on May 29, 2017 6:07:28 GMT
I am on Virgin cable but if I were to change I would go to Plusnet in a shot. Loads of user satisfaction, nice price and more importantly, recommended by my very reliable computer engineer friend.
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Post by MartinT on May 29, 2017 6:23:08 GMT
BT here, too. It's reliable and faults get fixed, too, even if you have to do it through the website to start with.
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Post by zippy on May 29, 2017 8:20:33 GMT
Seems to be a concensus here - I'm with BT also, and perfectly happy with that.
I subscribe to the full package including BT TV/Youview.
I moved the TV setup from Sky to BT a couple of years back and I'm probably saving £20-£30 per month that way and still get all the programmes I want.
As for BT broadband (FTC) I'm surprised I can get it at all since I'm a bit 'out in the sticks'. I get 35 Mbps on average which is easily enough for anything I want to do with it.
Yes there are occasional glitches but in worse case just reboot the hub and it recovers.
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Post by Greg on May 29, 2017 9:25:12 GMT
Plusnet is BT but with excellent customer service.
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Post by Deleted on May 29, 2017 10:26:07 GMT
I am on Virgin cable but if I were to change I would go to Plusnet in a shot. Loads of user satisfaction, nice price and more importantly, recommended by my very reliable computer engineer friend. ok. |
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Post by AlanS on May 29, 2017 10:51:03 GMT
karney
is your phone line free from noise? I found mine got terrible during the cold weather and internet fell apart, not quite as bad as your description. I'm BT I pestered them and explained to a person in India that here we had had cold weather that has melted. Ice can damage cables and their connectors. They eventually offered an Engineer under the threat of payment if nothing wrong.
Two turn up, convince themselves it isn't my wiring inside the house then discover the cable is faulty. Two days and it is fixed I now enjoy max line speed up/down line and infrequent router reboots. Worth the money now.
There is a BT phone number you can ring that will test your line for noise 17070. It may be the same for PlusNet.
Best of. Get someone to check out your cabling before jumping ship. They all use Openreach/BT boxes anyway.
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Post by MikeMusic on May 29, 2017 10:57:26 GMT
Plusnet for me.
I had horrific problems that were eventually found and sorted by Openreach.
Problem was caused by the original BT instal.
The master socket was not the real master socket.
Problem you may have is water in a junction box somewhere as I did. Have a look
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Post by Deleted on May 29, 2017 11:13:52 GMT
Don't believe it. Was the ADSL Filter. Best buy a few more of these in as spares..
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Post by Deleted on May 29, 2017 11:20:50 GMT
Sky for me, had lots of issues with it last year when using standard Broadband but since we moved to Fibre, things seem to have improved. Stability and speed are very consistent.
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Post by zippy on May 29, 2017 12:53:29 GMT
Don't believe it. Was the ADSL Filter. Best buy a few more of these in as spares.. I've had to replace a couple of those in the past. As you say worth keeping spares. |
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Post by Deleted on May 29, 2017 13:29:23 GMT
Yep, ADSL filters appear to be very temperamental, we have had to replace quite a few.
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Post by Stratmangler on May 29, 2017 13:39:02 GMT
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Post by Deleted on May 29, 2017 15:16:09 GMT
Tried those Chris, but the two I tried kept causing interference for whatever reason.
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Post by Stratmangler on May 29, 2017 16:07:37 GMT
I have only encountered problems with the faceplate type of filter when there has been some kind of anomaly with the on site cabling.
Consequently I fit them whenever necessary.
I've had more problems with the dongle type filters than I care to remember.
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Post by MartinT on May 29, 2017 16:50:49 GMT
For Infinity, you don't use ADSL filters. Your master socket is converted to the correct Openreach type and the router connects to it.
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Post by Stratmangler on May 29, 2017 17:05:15 GMT
BT have a new socket & filter set, which can handle both Infinity and ADSL.  |
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Post by Deleted on May 29, 2017 18:14:17 GMT
I have only encountered problems with the faceplate type of filter when there has been some kind of anomaly with the on site cabling. Consequently I fit them whenever necessary. I've had more problems with the dongle type filters than I care to remember. Good point. I did have a fault with the internal cables (only found when we had Fibre installed). Maybe I should try one again. |
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